The "Never Finished" error in JetBackup happens when a backup job doesn’t complete properly, leaving the process stuck in a "never finished" state. This issue can pop up for a bunch of reasons, like JetBackup services acting up, cache problems, or misconfigurations. Below, we’ll walk you through how to spot and fix this problem.

What Does the Problem Look Like?

• The backup job doesn’t finish and shows a "Never Finished" status in JetBackup logs.
• The backup process seems to hang and never completes, even though backups for other users or accounts work just fine.
• The logs don’t show any specific errors, but the backup just won’t finish.

What Usually Causes This?

1. JetBackup Services Acting Up: Sometimes, JetBackup services can get stuck or unstable because of cached data or internal glitches.
2. Misconfigured Settings: If your backup settings aren’t set up right, it can cause the process to fail or get stuck.
3. Sync Issues: In some cases, the backup might fail to sync with the destination server, stopping the process from completing.

How to Fix It: Restart JetBackup Services

One of the easiest and most effective ways to fix the "Never Finished" error is to restart JetBackup services. Here’s how to do it:

1. Log into your server via SSH using your admin credentials.
2. Restart JetBackup services by running these commands:

# service jetmongod restart
# service jetbackup5d restart

These commands will restart JetBackup and MongoDB services, which can clear out any cached data or unstable states causing the issue.

3. Check the backup status: After restarting the services, manually start the backup job and see if it completes successfully.

Extra Tips to Avoid This Issue

• Check your disk space: Make sure the destination server has enough space to store your backups.
• Double-check your backup settings: Ensure your backup configurations are optimized to avoid sync problems.
• Keep JetBackup updated: If the issue keeps happening, consider updating JetBackup to the latest version. Updates often include bug fixes and performance improvements.