Specialized Technical Help (DevOps)
Webzi engineers working directly on your project: from a tweak on your website to high availability infrastructure. You tell us what you need; we diagnose it, quote it and execute it.
What is this service?
Your Webzi plan already includes 24/7 support for the operation of your hosting, email and panel. Specialized Technical Help goes one step further: it is engineering time dedicated to your project — your code, your application, your database, your server, your architecture — with a defined scope, a prior quote and validated results.
You do not need to know exactly what to ask for or which category your case falls into. Describe the problem or the goal in your own words and an engineer will turn it into a clear technical proposal.
How does it work?
Tell us what you need.
Start a chat or contact us describing your goal.
Free diagnosis and quote.
We assess the scope and propose the estimated hours or days.
We execute with method.
Every job follows the same standard: diagnosis → preventive backup → controlled intervention → validation.
Verified delivery.
You receive evidence of the work done and recommendations. Only approved time is billed.
Engagement options
By the hour
For specific tasks and well-defined requirements. Minimum billable: 1 hour.
By the day 8-hour shift
For intensive work that requires continuous dedication: full migrations, high availability implementations, deployments, stabilization sessions. Scheduled with you, with the option of night or weekend shifts if your operation requires it. Up to 15 days per engagement.
Does your project need more than 15 days?
We turn it into a project proposal with a tailored scope, deliverables and schedule. Contact us.
Service catalogue
These are the 20 most requested scopes. Each one is executed with the same methodology: diagnosis, preventive backup, intervention and validation. If what you need is not listed here, just ask — chances are we can help with that too.
Websites and WordPress
Ideal if your CMS, framework or platform has gone a long time without updates and you fear something will break.
- Prior diagnosis of the environment and installed components.
- Preventive backup of files and database.
- Controlled update of the platform and its dependencies.
- Functional validation after the intervention.
Ideal if you want WordPress up to date, secure and predictable — or if an update already left your site broken.
- Review of the overall state of WordPress.
- Preventive backup of the site and its database.
- Update of core, plugins and compatible themes.
- Verification of functionality and correction of related issues.
Ideal if you need to change content, design or functionality and have no developer on hand.
- Review of the existing structure and code.
- Implementation of changes to content, styles or functionality.
- Adjustments to HTML, CSS, JavaScript or PHP as applicable.
- Visual and functional validation of the changes made.
Ideal if your site fails and you do not know why: what matters is finding the root cause, not just the symptom.
- Technical analysis of the reported behaviour.
- Review of logs, configuration and related components.
- Identification of the probable cause of the incident.
- Application and validation of corrective actions.
Ideal if your site loads slowly, Google penalizes you, or a high-traffic season is approaching.
- Assessment of response times and resource consumption.
- Review of configuration, cache, files and database.
- Implementation of optimization adjustments.
- Validation of performance after the changes.
Migrations, data and recovery
Ideal for scenarios beyond the free standard migration: domain changes, special architectures or migrations with minimal downtime.
- Analysis of the source and target environments.
- Backup and transfer of files and databases.
- Adjustment of paths, configurations and connections.
- Validation of the site on the new infrastructure.
Ideal if your data must move between servers, engines or providers without losing a single record.
- Review of structure, size and compatibility.
- Preventive backup and export of the information.
- Import and configuration in the target environment.
- Validation of integrity, access and operation.
Ideal after an accidental deletion, a serious failure or a security incident: we rescue what can be rescued and get it running.
- Diagnosis of the state of files, backups and databases.
- Identification of the available recovery point.
- Controlled restoration of the information.
- Validation of integrity and subsequent operation.
Ideal if today you could not answer with certainty: "when was your last verified backup?"
- Analysis of the information, frequency and destination required.
- Configuration of backup policies and tasks.
- Implementation of retention and storage.
- Execution test and verification of the generated backup.
Ideal if your database works… but keeps getting slower, or you want to prepare it to grow.
- Review of the engine, resources and operating requirements.
- Adjustment of parameters, users and permissions.
- Basic optimization of configuration and connections.
- Validation of the service and access to the information.
Servers and infrastructure
Ideal if you purchased a VPS or Dedicated Server and want it installed, configured and production-ready.
- Review of technical requirements and available resources.
- Installation or configuration of the required services.
- Adjustment of system, network and application parameters.
- Operation and connectivity testing.
Ideal to shield your server before an incident — or to clean up and secure it after one.
- Review of configuration and service exposure.
- Application of hardening measures and access control.
- Adjustment of firewall, permissions and security policies.
- Validation of services after the intervention.
Ideal if your team built an application and you need it online in a professional way.
- Review of the application requirements and dependencies.
- Preparation of the runtime environment.
- Deployment and configuration of related services.
- Access and basic operation testing.
Ideal to eliminate repetitive manual tasks: let the server work for you.
- Analysis of the operational process to automate.
- Development or configuration of scripts and scheduled tasks.
- Implementation of basic execution controls.
- Validation of the automated process.
Ideal if your operation cannot stop: media, high-traffic e-commerce, critical platforms.
- Analysis of architecture and operational requirements.
- Configuration of nodes, load balancing and related services.
- Implementation of redundancy and continuity mechanisms.
- Technical testing of communication and availability.
Email, DNS and integrations
Ideal if your email lands in spam, gets rejected, or your domain ended up on a blacklist.
- Review of accounts, services and related records.
- Configuration or adjustment of SPF, DKIM and DMARC.
- Diagnosis of sending, receiving or authentication errors.
- Technical validation of the implemented configuration.
Ideal when touching DNS makes you nervous — and rightly so: one mistake here takes down site and email at once.
- Review of the DNS zone and associated services.
- Creation or modification of the required records.
- Validation of resolution, propagation and connectivity.
- Correction of detected inconsistencies.
Ideal to connect your site with the tools that run your business: payments, CRM, invoicing, inventory.
- Analysis of the systems, services or APIs involved.
- Configuration of credentials, endpoints and communication.
- Implementation or adjustment of the required integration.
- Exchange testing and validation of results.
Ideal when what you need is not execution, but clarity to decide well.
- Analysis of the requirement and the current technology situation.
- Review of alternatives, risks and dependencies.
- Definition of technical recommendations.
- Support for decision-making or implementation.
Ideal when your case does not fit any of the categories above — or when you simply need an engineer by your side.
- Analysis and handling of the requested requirement.
- Execution of technical activities within the contracted time.
- Application of adjustments, tests and corresponding validations.
- Basic documentation of the actions performed.
Included support or Specialized Technical Help?
| Your Webzi plan already includes (at no cost) | Specialized Technical Help |
|---|---|
| 24/7 support for the operation of your hosting, email and panel | Work inside your project: code, applications, data and architecture |
| Standard migration of your website and email when you sign up | Complex migrations: domain changes, high volume, minimal downtime, high availability |
| Help using your control panel | Full administration of your VPS or Dedicated Server |
| Initial diagnosis of platform problems | Root-cause resolution when the problem lies in your application or development |
| Automatic platform backups | Tailored backup strategies with restore testing |
Not sure which one your case falls into? Start a chat: the diagnosis is free.
Service conditions
- Hourly rate: $43 USD (taxes included). Minimum billable of 1 hour.
- Daily rate: $340 USD per 8-hour continuous shift, scheduled in advance.
- Maximum duration: up to 15 days per engagement. Larger requirements are handled through a project proposal.
- Mandatory free quote: no work starts without your approval of the estimate.
- Overrun control: if the work will take longer than quoted, we tell you before continuing.
- Preventive backup: every intervention on your project starts with a safety backup.
- Maintenance windows: work involving downtime is scheduled with you, including nights and weekends.
- Confidentiality: shared credentials are handled confidentially; we recommend rotating them once the work is done.
- Scope: applies to services hosted at Webzi and also to external infrastructure (for example, as a step prior to migrating to us).
Frequently asked questions
Tell us what you need. We will solve it.
No carts, no checkout forms: you talk directly with our team, get a clear quote and decide.