Cancellation and Refund Policy

This policy describes the terms and conditions related to service cancellation, suspensions, account termination, and refunds applicable to all services provided by Webzi.

1. Cancellations by Webzi

Webzi reserves the right to cancel, suspend, or terminate any contracted service at any time WITH or WITHOUT prior notice in the following cases:

• Breach of terms and conditions: Any violation of the terms and conditions established in this legal notice.
• Non-payment: Failure to pay for the contracted service on the established dates (see section 3 for specific details).
• Inappropriate use: Use of the service for illegal, fraudulent activities or activities that violate acceptable use policies.
• Excessive resource consumption: Usage that negatively affects server performance or other customers' services.
• Security risk: When the service represents a risk to the security of our infrastructure or that of other customers.

Any abuse towards our staff must be reported and may result in immediate suspension or termination of service without right to refund.

2. Cancellations by our customers

Customers have full right to cancel their contracted service at any time:

• Cancellation must be requested through the client area or support ticket.
• Cancellation does not imply a refund of the amount paid for the current period, except for the 30-day satisfaction guarantee that applies exclusively to shared hosting services.
• Services will remain active until the end of the paid period.
• It is the customer's responsibility to backup their information before the service termination date.

3. Cancellation due to non-payment

Non-payment is considered an automatic cancellation of the service and will proceed as follows:

Important: Webzi will not be responsible for data loss resulting from automatic deletion due to non-payment. It is the customer's responsibility to keep payments current and maintain external backups of critical information.

4. Refund policy

Our refund policy is governed by the following terms:

• 30-day satisfaction guarantee: Applies only to new shared hosting plans (first contract). Customer may request a full refund within the first 30 days if not satisfied with the service.
• Non-refundable services: Domains, SSL certificates, software licenses, dedicated servers, VPS and additional services are not eligible for refund.
• Early cancellation: No prorated refunds are issued for unused time on voluntary cancellations.
• Annual or multi-year payments: No partial refunds are issued on plans with prepayment discounts.

5. Cancellation procedure

To request cancellation of a service:

1. Log in to your client area at my.webzi.mx
2. Navigate to the "My Services" section
3. Select the service you wish to cancel
4. Click on "Request Cancellation"
5. Complete the form indicating the reason for cancellation
6. Confirm the request

Cancellation requests are processed within 24-48 business hours. You will receive an email confirmation once processed.

6. Data retention after cancellation

Once a service is cancelled or deleted, Webzi does not maintain copies of customer data, except for information required by law or necessary for accounting and tax purposes. It is the customer's sole responsibility to create and maintain backups of their information before service cancellation.

7. Exceptions and special cases

Webzi reserves the right to evaluate special cases individually, including but not limited to force majeure situations, verifiable technical errors, or exceptional circumstances properly documented. Any exception to these policies must be authorized in writing by an authorized Webzi representative.