Reseller Policies

This policy establishes the specific terms and conditions for clients who contract Reseller Hosting plans with Webzi. By purchasing a reseller plan, the client accepts these terms in addition to Webzi's general terms of service.

1. Definition of the Relationship

A Reseller (reseller or distributor) is a Webzi client who purchases wholesale hosting resources to resell to their own clients (end users) under their own commercial brand.

• The reseller is a direct client of Webzi
• End users are clients of the reseller, not of Webzi
• There is no direct contractual relationship between Webzi and the reseller's end users
• The reseller acts as an independent hosting provider to their clients

2. Business Model

The reseller business model works as follows:

• Billing: Webzi only bills the reseller for their contracted plan
• Free pricing: The reseller sets their own prices for their clients
• Independent collection: The reseller is responsible for collecting payment from their own clients
• Profit margin: The difference between what they pay Webzi and what they charge their clients is their profit
• No commissions: Webzi does not charge commissions on the reseller's sales

Important: The reseller's payment to Webzi is independent of whether the reseller has collected from their own clients or not. An end user's failure to pay the reseller does not exempt the reseller from their payment obligation to Webzi.

3. Reseller Responsibilities

The reseller is responsible for:

• Technical support: Providing first-level support to their clients
• Billing: Generating and collecting invoices from their end users
• TOS compliance: Ensuring their clients comply with Webzi's terms of service
• Content: Monitoring that the content hosted by their clients is legal and permitted
• Security: Educating their clients about security best practices
• Communication: Keeping their clients informed about maintenance or incidents
• Backups: Informing their clients about the importance of maintaining backups
• Updated information: Keeping their contact information up to date with Webzi

4. Technical Support

The support structure works in levels:

Contact policy: If an end user of the reseller contacts Webzi directly, we reserve the right to:

• Not provide support and redirect the user to their provider (the reseller)
• Notify the reseller about their client's contact
• Not disclose the commercial relationship between the reseller and Webzi

5. Included Tools

Reseller plans include access to the following tools:

6. Resource Management

The reseller manages their plan resources as follows:

• Disk space: Distributed among created accounts as assigned by the reseller
• Bandwidth: Shared among all reseller accounts
• cPanel accounts: Limited according to the contracted plan
• Domains: Unlimited within the plan limits

Overselling: The reseller cannot assign more resources than they have available (overselling).

7. White Label Policy

Webzi allows the reseller to operate under their own brand:

• Own brand: The reseller can use their own commercial name, logo, and branding
• Custom nameservers: Available upon request (ns1.yourdomain.com, ns2.yourdomain.com)
• No Webzi mention: It is not mandatory to mention Webzi to end users
• Access URLs: The reseller can configure custom URLs for WHM/cPanel

Restrictions:

• The reseller cannot present themselves as Webzi or use our brand without authorization
• The reseller cannot suggest they are an employee, representative, or partner of Webzi
• The reseller cannot use Webzi's logo or materials without written permission

8. Terms Compliance

All end users of the reseller are subject to Webzi's terms of service, including but not limited to:

• Permitted content policy
• Anti-spam policy
• Resource usage policy
• Inode limits
• Prohibition of illegal content

Responsibility: The reseller is responsible for their clients' actions. If an end user violates Webzi's terms, the consequences may affect the reseller:

• Webzi may suspend the specific account of the end user who violates the terms
• In serious or repeated cases, Webzi may suspend the entire reseller account
• The reseller must act immediately upon abuse notifications

9. Suspension for Non-Payment

When a reseller does not pay for their service on time:

Important: It is the reseller's responsibility to inform their clients about any service interruption. Webzi will not notify end users about the reseller's payment issues.

10. Webzi Intervention

Webzi will not contact, promote, or deal with the reseller's clients, except in the following cases:

• Unreachable reseller: If the reseller does not respond to tickets or calls for more than 7 consecutive days
• End user request: When the end user expressly states their desire to migrate directly to Webzi
• Domain disputes: When there is a dispute that requires intervention according to the domain policy
• Direct contracting: When an end user (unaware of the reseller-Webzi relationship) contracts services directly with Webzi
• Illegal activity: When illegal content is detected that requires immediate action
• Court orders: When a competent authority requires it

In case of justified intervention, Webzi reserves the right to rename accounts within the reseller's WHM to avoid service conflicts.

11. Reseller Service Termination

When a reseller plan is cancelled or terminated:

• By the reseller: The reseller must notify their clients and provide time to migrate
• By Webzi: The reseller will be notified in advance (except in cases of serious terms violation)
• Data: All reseller and client data will be deleted according to the retention policy
• Domains: Registered domains remain active and can be transferred

Client migration: Webzi may, at its discretion, offer end users the option to contract directly with Webzi if the reseller abandons the service without notifying their clients.

12. Reseller Client Domains

Regarding end user domains:

• Registration: The reseller can register domains on behalf of their clients using their account with Webzi
• Ownership: Domains must be registered in the name of the end user (actual owner)
• Transfers: The end user has the right to transfer their domain at any time
• EPP codes: The reseller must provide transfer codes when the end user requests them

Prohibited: Withholding domains or denying transfer codes as a form of pressure towards end users constitutes a violation of this policy.

13. Satisfaction Guarantee

Reseller plans are NOT covered by the 30-day satisfaction guarantee. By contracting a reseller plan, the client accepts that:

• There is no refund for early cancellation
• There is no prorated refund for unused time
• Cancellation does not entitle to a refund

14. Specific Prohibitions

In addition to general prohibitions, resellers are prohibited from:

• Reselling the service as "unlimited" when it has defined limits
• Promising features or service levels that Webzi does not offer
• Hosting content that violates Webzi's policies, even if from a third party
• Creating mass accounts to evade resource limits
• Using the service for file hosting without an associated website
• Subletting or transferring the reseller plan to third parties

15. Contact and Escalation

For support and inquiries related to reseller plans:

• Technical support: my.webzi.mx (Ticket in Technical Support department)
• Commercial inquiries: conecta@webzi.mx
• Abuse reports: abuse@webzi.mx
• Phone: +52 55 8526 2735

For urgent issues affecting multiple reseller clients, indicate "URGENT - RESELLER" in the ticket subject for prioritization.